Policies - Purchases come with a 48 hour approval and return policy for refund. A 7 day 100% return credit toward additional items in our store is available as an alternative to refund for those requiring more time with their gear. Purchased items for return must get an approval # before returning the item. Purchased items for return must be packed well, shipped insured for full value and tracked. Purchased items must be returned in identical condition as received to receive a refund or credit. No purchases and refunds will be issued until the item is in receipt by Guitars-Electric, and the condition of the returned purchased item is verified as being identical to condition when shipped. Costs for return shipping are the full responsibility of the purchasing party returning the purchased item. There are no returns and refunds on custom orders. One third deposit is required prior to custom build, balance due is upon instrument completion. All sales on discounted items are final. This policy applies to all purchases from Guitars-Electric and is agreed to by purchasing party at time of purchase.